Retail & Consumer · People & HR

Samso Industry Demo · Updated May 2026

People & HR for Retail & Consumer

People at a 184-FTE omnichannel brand is HQ + 2 DCs + retail floor + seasonal labor. Q4 hiring spike is the test - and DC seasonal is currently behind plan. Samso runs the recruiting + onboarding + comp machinery that lets the team scale without doubling HR headcount.

Function KPIs · how the people & hr org reads its own week

Time to fill (avg)

32 d

−9 d LTMFrom req open to start

Offer accept rate

84%

+4pp YoYOf offers extended

DC seasonal hires

62 / 80

78% of planQ4 ramp behind · escalated

Voluntary attrition

14%

vs 16% retail benchmarkTrailing 12 mo

Q4 hiring funnel - open reqs by team

STAGE COUNTS · 42 OPEN REQS · HEADCOUNT PLAN OVERLAY

04809601.4K1.9KCANDIDATES200192184FTEAPPLIEDSCREENON-SITEOFFERACCEPTEDSTARTED

Open reqs by team

DC reqs (East + West + seasonal)Retail Floor reqsHQ Corporate reqs

Twelve services · sized to retail & consumer

Each tile is what Samso runs in this function for a retail & consumer org.

01 · Service

Job Description Drafting

JDs aligned to comp bands, level framework, and brand voice - DC supervisor, retail associate, store manager, corporate roles drafted from a 30-min intake.

JDs / qtr

28

Days to draft

1

02 · Service

Resume Screening & Shortlists

Inbound resumes scored against rubric - hiring manager reads 8 shortlisted candidates, not the 1,200 that arrive in a peak DC week.

Apps / wk peak

1.2K

Shortlist rate

8%

Hours saved

22 / wk

03 · Service

Interview Scorecards & Candidate Packets

Structured scorecards + per-candidate packets for the loop - calibrated across DC supervisors, store managers, and corporate interviewers.

Packets / wk

24

Calibration

Bi-weekly

04 · Service

Offer Letter & Comp Package Generation

Offer letters + comp summaries built from approved bands by region, role, and shift differentials - no offer goes out off-band.

Offers / qtr

32

Off-band exceptions

0

05 · Service

Role-Specific Onboarding Plans

30/60/90 plans tailored by location and role - DC vs retail floor vs corporate - week-1 isn't 'wait for someone to onboard me.'

Plans live

22

Day-90 completion

92%

06 · Service

Performance Reviews & 360 Synthesis

Review cycles for corporate + retail managers with 360 feedback synthesized into themes and suggested ratings - calibration is faster.

Reviews / cycle

184

Cycles / yr

2

07 · Service

Compensation Benchmarking Reports

Role-level benchmarks against retail wage data + corporate market data - what bands get refreshed before the Q4 hiring spike.

Roles benchmarked

28

Refresh

Quarterly

08 · Service

Employee Handbook & Policy Drafting

Handbook + remote-work + DC safety + retail-floor compliance drafted to multi-state retail-employer requirements - without outside counsel each revision.

Policies

22

States covered

14

09 · Service

Org Chart & Headcount Visualization

Living org chart tied to budget and Q4 ramp - 184 FTE today + 80-seat seasonal layer + 200 EOY plan, all in one view.

Current FTE

184

EOY plan

200

Seasonal seats

80

10 · Service

Engagement Survey Analysis

Open-ended responses clustered by location and role - store manager pulse, DC supervisor pulse, corporate eNPS, with action prompts.

eNPS

28

Themes / cycle

8

11 · Service

Training Material & Course Outlines

Q4 holiday playbook training, retail-floor product knowledge, DC safety + WMS modules - built from internal SOPs and SME interviews.

Courses live

12

Avg completion

84%

12 · Service

Exit Interview Synthesis

Exit themes rolled up by location and role - surfaces retention signals before the third DC supervisor or store manager resignation lands.

Exits / yr

24

Voluntary attr.

14%

What you get · every week & every month

Concrete deliverables, not just dashboards.

Deliverable

Weekly hiring funnel report

Open reqs by stage and team, days-to-fill trend, candidate flow, and SLAs - DC seasonal currently flagged 62 of 80 plan.

Deliverable

30/60/90 onboarding plan per hire

Role + location-tailored plan ready before day 1 - DC supervisor, store manager, corporate hire - manager doesn't write from scratch.

Deliverable

Quarterly perf review packets

360 feedback synthesized into themes and ratings for corporate + retail managers - calibrated across managers in one session.

Deliverable

Always-on org chart + comp bands

Live headcount, hiring plan, seasonal layer, and comp bands tied to the budget - no surprise off-band offers in Q4 ramp.

Retail & Consumer · People & HR

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