Operations · Workflow Orchestration

Samso Managed Services · Last Updated · Apr 2026

Workflow Orchestration Builds

End-to-end workflows wired across the tools you already use - with decisions, branches, retries, and human-in-loop checkpoints made explicit. Each step is a written rule, each pause is timed, and the whole graph is auditable.

What the managed workflow does

Wires triggers to outcomes

Webhooks, API events, cron jobs, inbound email - all flow into a graph that ends with a posted record, a notification, or a confirmed handoff.

Makes decisions explicit

Every fork is a written rule with a label. Branches are visible. Retries have budgets and backoff. Dead-letter queues catch what fails.

Inserts humans where they belong

HITL checkpoints are first-class - visible in the graph, owned by a person, timed against an SLA. The pause is the feature, not a workaround.

Watches itself

Every step emits telemetry. Run-time, success rate, retry rate, HITL pause time - all visible per workflow, alarms when drift hits.

End-to-end workflows · explicit branches · auditable HITL

7 STEPS · 1 FORK · 1 LOOP · HITL CHECKPOINT

WORKFLOW · 7 STEPS · 1 FORK · 1 LOOPTRIGGERDECISIONHITLOUTPUTincomingyes · qualifiedno · enrich + retryretry · max 3 · backoff 2xTRIGGERwebhookDECISIONqualify?STEP Aenrich + scoreSTEP Benrich + add∪HUMAN-IN-LOOPavg pause · 14 minREVIEWapprove / send backM Chen · CSMOUTPUTpostedavg run · 6m 12s · 91% straight-through · 9% pause for HITLretry budget · 3 attempts · exponential backoff · dead-letter queue2,840 runs / wklast failure · 14 days ago

Triggers + tools wired

Webhooks · API events · cronCRM / ERP / ticketing systemsEmail + Slack inboundInternal services + databases

Outcomes shipped

Posted records · system-of-record updatesHITL approvals · auditable + timedNotifications + handoffs to ownersDead-letter queue · retry budget exhausted

Triggers + tools wired

  • Triggers. Webhooks, API events, cron jobs, inbound email - anything that can announce a thing happened.

  • CRM / ERP / ticketing. Salesforce, NetSuite, Zendesk, Linear - read and write through their native APIs, not screen-scraping.

  • Email + Slack inbound. Messages that should turn into work get parsed and ingested as graph triggers.

  • Internal services + DBs. Your own services and databases are first-class graph nodes - not afterthoughts.

Outcomes shipped

  • Posted records. System-of-record updates that close the loop on the trigger that started the run.

  • HITL approvals. Reviewer-stamped, SLA-timed, fully audit-trailed approvals - visible in the graph, not a separate inbox.

  • Owner handoffs. Notifications + context packets to the person who needs to act, when the graph hands them work.

  • Dead-letter queue. Anything that exhausts its retry budget lands here, not in production - with the trace attached.

What you get, every week

Workflows that finish

Either they complete, or they pause for a human, or they dead-letter. No silent failures.

An auditable trace per run

Every step, decision, retry, and HITL pause timestamped and queryable. When something looks wrong, the trace tells you why.

Easier handoffs

Because every workflow is a graph with named steps, your team can extend, edit, and reason about it without asking us each time.

See this in your industry

How operations reads for each sector we serve.

Technology
Retail & Consumer
Media & Entertainment
Banking & Capital Markets
Manufacturing
Insurance
Healthcare
Energy
Defense & Aerospace
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