Retail & Consumer · Operations

Samso Industry Demo · Updated May 2026

Operations for Retail & Consumer

Ops at an omnichannel brand is 2 DCs, a 3PL, vendor POs, and a returns engine running across Shopify + NetSuite + a WMS that's mid-cutover. Samso runs the workflow layer that lets 184 people operate like 280.

Function KPIs · how the operations org reads its own week

Hours reclaimed / week

142

+44 LTMAcross 4 workflow groups

Order accuracy

99.4%

vs 99.0% targetPicked / shipped vs ordered

East DC cycle time

1.0 d

At targetOrder received → shipped

West DC cycle time

1.4 d

vs 1.0 d targetWMS cutover lag · escalated

Weekly hours reclaimed by workflow - last 12 weeks

WEEKLY · HOURS RECLAIMED · CUMULATIVE OVERLAY · MOCK DATA

035.571107142HRS / WK1.4K75686CUM HRSW1W2W3W4W5W6W7W8W9W10W11W12

Workflow categories

Returns processingVendor PO matchingCustomer service triage

Knowledge surfaces

Internal RAG queries

Twelve services · sized to retail & consumer

Each tile is what Samso runs in this function for a retail & consumer org.

01 · Service

Document Extraction Pipelines

Vendor invoices, customs paperwork, freight bills, and customer order forms parsed into structured fields - straight into NetSuite and the WMS.

Docs / mo

3.2K

Accuracy

96.8%

Hours / wk

38

02 · Service

Project Management Tool Creation

Asana customizations + Notion build that mirrors how merch, ops, and the DCs actually pass work - drop calendar, line review, restock.

Tools wired

Asana+Notion

Workflows

14

03 · Service

Email Triage & Classification

Customer service inboxes auto-labeled, summarized, and routed - returns, sizing, status, and wholesale buyer follow-ups handled in minutes.

Inboxes

6

Hours / wk

42

Accuracy

92%

04 · Service

SOP Generation from Recordings

Loom walkthroughs converted into step-by-step SOPs - the Q4 holiday playbook for both DCs without a manual rewrite each year.

SOPs live

68

Avg time

14 min

05 · Service

Cross-System Data Reconciliation

Shopify ↔ NetSuite ↔ 3PL ↔ Cin7 daily reconciliation - exceptions flagged before the close, not after the auditor finds them.

Systems

6

Daily exceptions

22

Auto-resolved

74%

06 · Service

Internal Knowledge Base / RAG

Private retrieval over product catalog, SOPs, vendor contracts, and DC playbooks - the new-hire question answered without pinging a buyer.

Sources

8

Queries / wk

580

Helpful rating

86%

07 · Service

Workflow Orchestration Builds

End-to-end orchestrations across order-to-cash, returns, restock, and freight - with human-in-the-loop checkpoints at exception points.

Workflows

14

Checkpoints

38

08 · Service

Contract Review & Extraction

Wholesale terms, MAP agreements, vendor MSAs, and freight contracts reviewed for redline triggers - your in-house counsel without the headcount.

Contracts / mo

48

Redline rate

38%

Hours saved

18 / wk

09 · Service

Reporting Pipelines

Daily ops report assembled from 6 systems - order accuracy, DC cycle time, returns rate, support backlog, sell-through alerts.

Reports

8

Cadence

Daily

10 · Service

Calendar & Scheduling Agents

Showroom appointments, vendor reviews, DC site walks, and buyer meetings coordinated across calendars and CRM - no back-and-forth.

Meetings / wk

124

Auto-booked

58%

11 · Service

Audit & QA Automation

Inventory cycle counts, returns sample audits, and transaction sampling auto-pulled - what keeps the year-end inventory audit clean.

West DC cycle

1.4 d

Inv. variance

0.4%

12 · Service

File Organization & Tagging

Product photography, vendor docs, line sheets, and creative auto-renamed, tagged, and filed into the asset library - no intern required.

Files / mo

1.2K

Tag accuracy

94%

What you get · every week & every month

Concrete deliverables, not just dashboards.

Deliverable

Weekly hours-reclaimed report

Hours saved by workflow + cumulative - what the COO points at when the board asks about leverage across the 184-FTE base.

Deliverable

Daily reconciliation summary

Shopify ↔ NetSuite ↔ 3PL ↔ Cin7 exceptions surfaced and triaged before the morning DC standup.

Deliverable

Q4 holiday playbook

End-to-end SOPs for both DCs, the 3PL, customer service ramp, and seasonal labor - refreshed every August.

Deliverable

Internal RAG with citations

Queryable knowledge over product catalog, SOPs, vendor contracts, and DC playbooks - the new-hire onboarding accelerator.

Retail & Consumer · Operations

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